Vixens Outsourcing

Gwyneth Nabalitan

Ecommerce Virtual Assistant

Shopify • Amazon • Multi-Platform Stores

 

I help ecommerce founders streamline daily operations, improve store efficiency, and scale without overwhelm.

PROFESSIONAL SUMMARY
I am an Ecommerce Virtual Assistant with hands-on experience supporting Shopify and Amazon stores across product management, customer support, and operational workflows.

Unlike general VAs, I work exclusively with ecommerce businesses and understand how listings, backend systems, and customer experience directly impact sales.

 
CORE ECOMMERCE SERVICES

Shopify Support

  • Product uploads and optimization
  • Collection and navigation management
  • Inventory and order management
  • App setup and store admin
  • Brand Manager

Amazon VA Support

  • Product listing creation & optimization
  • Seller Central task management
  • Order and inventory monitoring
  • Customer messages & feedback handling

Customer Support & Admin

  • Email and inbox management
  • Returns, refunds & dispute handling
  • Customer service templates
  • Supplier and fulfillment coordination

Operations & Growth Support

  • Product research & data organization
  • Sales tracking & reports
  • Email marketing assistance
  • Influencer & affiliate outreach support

 
FEATURED WORK & EXPERIENCE

Examples of work I regularly handle for ecommerce clients:

  • Managed and optimized 100+ product listings
  • Supported Amazon sellers with daily Seller Central tasks
  • Handled customer support to improve response times
  • Organized inventory and sales data using Google Sheets
  • Maintained smooth daily store operations

 

MINI CASE STUDIES

Case Study: Shopify Store Support
Challenge: Owner overwhelmed with admin and support tickets
Solution: Took over listings, orders, and customer emails
Result: Smoother operations and more time for growth

 
Case Study: Amazon Seller Support
Challenge: Inconsistent listings and slow responses
Solution: Optimized listings and handled customer messages
Result: Improved store organization and customer experience

 
SOME IMPORTANT TOOLS & PLATFORMS
Shopify Admin
Amazon Seller Central
Klaviyo / Mailchimp
Gorgias / Zendesk / Powerfront
Google Workspace
Notion / ClickUp
Canva / Photoshop / Gimp

 
WHY WORK WITH ME
Ecommerce-focused expertise
Systems-driven and detail-oriented
Proactive communication
Reliable long-term support
Understands ecommerce operations deeply


IDEAL CLIENTS

Best fit for:

Shopify & Amazon store owners
Founders ready to delegate operations
Businesses seeking long-term VA support
 

LET’S WORK TOGETHER

If you’re ready to simplify your ecommerce operations and scale with confidence:

👉 Book a Free Ecommerce VA Strategy Call

My goal is simple: make your ecommerce business easier to run — and easier to grow.

My Collaboration Process

A simple, transparent process designed to integrate smoothly into your ecommerce business — without complexity or handoffs.

Step 1: We Align on Your Store & Priorities

We start with a quick discovery call to understand your ecommerce business, current challenges, and daily workload.

We’ll identify:

Which tasks are taking up most of your time
Your store platform (Shopify, Amazon, or both)
Existing workflows, tools, and SOPs
This ensures I step in with clarity and context from day one.

Step 2: Task Mapping & Support Plan

Based on our conversation, I map out the tasks I’ll take over and how they’ll fit into your current systems.

This includes:

Daily, weekly, and ongoing responsibilities
Tools and access needed
Communication and reporting preferences
You’ll know exactly what’s being handled — and how.

Step 3: Onboarding & Workflow Setup

Once we move forward, I integrate into your workflows and tools.

This step includes:

Access setup (Shopify, Amazon Seller Central, email, tools)
Review of existing SOPs or creation of simple workflows
Alignment on expectations, timelines, and priorities
The goal is a smooth transition with minimal disruption.

Step 4: Execution & Ongoing Communication

I begin handling agreed-upon tasks while keeping communication clear and proactive.

You can expect:

Consistent updates and transparency
Questions raised early, not after mistakes
Reliable execution of daily operations
No micromanagement needed — just steady support.

Step 5: Long-Term Support & Optimization

As your business grows, support evolves with it.

I continuously:

Refine workflows for efficiency
Take on additional tasks as needed
Adapt to new tools, products, or sales channels
My goal is to be a long-term support partner — not a short-term fix.

My goal is simple: make your ecommerce business easier to run — and easier to grow.

Book Your Free Discovery Call Today!